Refund policy

Return & Refund policy

Thank You for shopping with Sterling House.

if you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to request a return.

To be eligible for a return, items must be unused, in there original condition, and include any original packaging where applicable. 

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

Once your return has been received and inspected, we will confirm whether a refund is approved. Approved refunds will be issued to the original payment method.

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible with details of the issue and any supporting information and/or pictures.

For any return or refund enquiries, please contact our customer support team using the contact information provided on our website.